Posts Tagged ‘Ryanair’

Ryanair’s website maintenance notice

ryanair

This is an important notice for all passengers of Ryanair who intend to travel in a couple of days’ time. Ryanair is running an upgrade to their system which will see the website closure for 10 hours, of which during this period there will be no online check-in service, nor reviewing and/or amendment of existing bookings, nor booking of new flights.

The system closure will be in place from 8pm, Wednesday 24 June until 6am, Thursday 25 June.

(Technically speaking, apart from online check-in, all other services are available up to 10.30pm on Wednesday 24 June, but to play it safe and not having to worry if your reservation goes awol or not, I would just avoid going near the website at all during that 10 hours period.)

This is the press release from Ryanair and don’t be alarm that the times shown here are different – all times mentioned are based on GMT on the website/press release and remember that daylight saving time is currently in place.

Ryanair travellers from other countries should check the relevant sites in order to obtain the right time notification. E.g. closure for French site : 8pm GMT to 5am GMT which translates to 10pm to 7am local time. And if you need help with time zone conversion, here’s a converter that you can use.

Travel safe.

Yup, no more free online check-in!

I knew it! As I suspected last month, when Ryanair announced the intention to abolish desk check-in, there’s going to be a sneaky reintroduction of web check-in fee. Well, there is no way they’re not going to exploit this now that everyone’s obliged to check-in online.

What do you know – it’s coming at €5 per flight per passenger!

There will be some phasing out of desk check-in service between now and October, with huge penalties in order to discourage anyone from going near those desks at all. For the whole shebang and gooblydooks on this, read this press release. Frankly speaking, how can this web check-in charge be “savings” that can be passed on to the passengers, I don’t know.

Of course, this spells more profits for Ryanair. They can finally charge EVERYONE again for check-in fees, not just non-EU/EEA travellers or people with luggage to check-in. In fact, this means you are actually paying them to do the work yourself! Without any designated airport desks, they also need not employ so many staff anymore so I expect some of them may be seeing their P45s sooner than they’re expected to. Ryanair would probably cite recession as an excuse for that or something.

I need a better paying job just so I don’t have to fly with Ryanair anymore.

More Ryanair "fun"

Ryanair is clearly desperate to stay in public eyes and certainly believes in the mantra “no publicity is bad publicity”!

Last week, it was all about abolishing desk check-in service. Earlier this week, they went on blogger bash fest. And today, what that comes in as “breaking news” on Irish Times and BBC is the plan to introduce charges to use toilets on board! Whoa! What’s next? Charging a pregnant woman because she’s clearly carrying “extra passenger” with her?

You know, I’ve always defended Ryanair’s to my friends with “have no expectation and you won’t be disappointed” and “what you see on the tin is what you get” but it’s getting harder and harder to side with them. I’ve fly often with them and so far, so good. (Touch wood!) But sometimes, extreme measures like this really made me go, blah…

If I can afford it, I would choose to fly with different flight operators but until then, I’d just chalk this to another of their madness that I’m going to shrug off. Not that I’ve ever use their toilets on board come to think of it. Afterall, I only fly with them for short-haul (2 hours max) flights and I never really like the sorry excuse of a small, usually disgusting, cabin that’s being passed off as lavatory. That also explains why I could never understand why anyone sane would go for a tryst or attempt to join the so-called mile high club in one. Seriously unclassy.

Ryanair and no desk check-in?

Ryanair has been in the news a good bit again this week, and for a change it’s not about yet another attempt on hostile takeover of Aer Lingus or advertisement infringement etc.

Instead, they’re introducing a new fleet of flights that allow in-flight mobile phone calls. Well, of course, this is a service that comes with a price (check this press release) and is currently available only to Vodofone and O2 customers. To be honest – can people really not wait till they arrive at their destinations to make further contacts etc? The plane is the only mode of transport where I don’t have to hear incessant ring tones of phone calls and text messages coming in (personally I keep my mobile on silent at all time), and I can also do without hearing one sided conversation (for some reason, a lot of people increases the decibel when speaking over the phone in comparison to talking to someone while seated side by side).

Never mind. I don’t think this will be a major issue since most people probably wouldn’t be too keen on paying the exhorbitant fees. Afterall there is a reason why people are flying Ryanair despite all the grumbles about their charges and service – they’re the cheapest option to fly in/out of Dublin to European destinations. Therefore money matters.

Another piece of news that I just saw on BBC is their plan to scrap desk check-in service. I can’t find any details yet from their website, but it certainly raises a few questions.

Currently, online check-in service is only available to EU/EEA passport holders with hand luggage. Other international travellers and anyone who has luggage to check in must pay additionally for desk check-in service. Already this is obligating many to travel light (which is not a bad thing to be honest) and it’s also rather unfair that international travellers be charged more by the nature of their citizenship.

Now, if the desk check-in is to be abolished:

1. Travellers who have hold luggage must check in online then drop off the luggage at bag drop. I’m imagining chaos with this if the tags were not put properly etc and there is need for someone to man the bag drop anyway, so how is this different from having desk check-in?

2. Will this be a sneaky way to re-introduce some kind of online check-in charges to all travellers at some stage in the future?

3. What happens to international, non-EU/EEA travellers? Can they now suddenly avail of online check-in whereas previously they can’t (for reasons unknown – or the faible “it’s for security purposes” without further explanations) or will they just not able to travel with Ryanair anymore?

I guess only time will tell what Ryanair’s full plan is. They are always full of surprises and implement radical changes, enough to confuse anyone who doesn’t travel regularly with them. Frequent travellers on Ryanair know full well what the score is and I’d imagine by now have benefited in the experiece to become one of the most unflappable air passengers in the world.

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