NTL

One of the reasons, behind my slow blogging and going AWOL frequently, is no-broadband-at-home-yet.

I changed my place couple of months ago, and was not surprise to find out that how damn difficult it is to get a broadband connection from NTL. The place already has an NTL point, so I thought I can call NTL for a cable+internet connection. Here, my mistake was incorrect assumption. After listening the music on NTL tele-sales line for couple of days, I finally managed to talk to an agent. The first response, there’s no NTL connection there, after arguing for half an hour that there’s already NTL connection point there (blah blah), she finally (somehow) found out from the system that “there is” a connection there. Anyway, I got an appointment for next week. Got half day from work to be there for installation (do everybody has to take a half day whenever something need to be installed? I just don’t understand why they don’t work after hours or on weekend!!!), but nobody showed up. Called NTL support, they had no idea of and told me that there’s no way to confirm that there was an installation appointment today. (WTF???) Anyway, I gave them another chance (my mistake again), got appointment after another 10 days. Guess what? Nobody showed up again. No apologies. No confirmation. Just plain bull. Oh yeah, they asked me to open another request to get the connection.

Now I’m waiting to get the connection from Netsource (now Magnet), real nice folks. I called (well, just emailed) for connection, they sent me a form, I faxed back. Now, just the line need to be activated. I’ll be back in blog soon.

I was wondering, is it a normal scenario what NTL did to me? Isn’t there any third party regulation and control authority where you can log complaints?

6 Comments so far

  1. cubano (unregistered) on January 2nd, 2007 @ 3:10 pm

    I went through a similar experience with NTL. I took a day off from work and they didn’t show up. Then the refused to admit that they didn’t show up and tried telling me that I wasn’t home. After much arguing, I told them to eat a **** and decided to go with BT Ireland. It took another month to get a connection from BT Ireland. Dublin sucks for this kind of stuff. What’s even worse is that businesses in Ireland don’t know a thing about customer service.


  2. The Dualie (unregistered) on January 5th, 2007 @ 1:53 pm

    Paris and San Fran are going to have free wi-fi throughout their entire cities by the end of this year.

    Let’s get the Dub politicians to do the same.

    Free the internet!


  3. Brandon (unregistered) on January 8th, 2007 @ 11:41 am

    Yep. Having similar problems with NTL here in Ireland. With billing, vs. connection though. It’s worse here than it was when I lived in England (NTL is Britain-based), though not by much.


  4. iblees (unregistered) on January 8th, 2007 @ 2:02 pm

    @The Dualie: To get broadband in couple of days will be wishes-come-true, to get WiMax will be a miracle!!

    coming to think of it, even broadband is not that fast and its damn expensive compared to other euro capitals.


  5. Purple_Haze (unregistered) on January 9th, 2007 @ 4:31 am

    Dear Friends

    We are a research team from Karachi (currently at Pratt Institute- New York) analyzing issues related to drinking water, we are focusing our research on “Bottled Water” and its affect on our planet. Please help us build a better world by completing the following survey on “Drinking Water Perception”

    http://www.zoomerang.com/survey.zgi?p=WEB225Z9LGETJ9

    This survey is conceived and designed by the team to get firsthand information to understand trends, perceptions and know-how of people worldwide. And make strategic recommendations. The team looks forward to your support and cooperation in reaching its goal of over 10000 surveys. Thank you


  6. Martin (unregistered) on January 10th, 2007 @ 6:48 pm

    Yeah, you can complain to Ofcom.

    http://www.ofcom.org.uk/



Terms of use | Privacy Policy | Content: Creative Commons | Site and Design © 2009 | Metroblogging ® and Metblogs ® are registered trademarks of Bode Media, Inc.